Refunds & Compensation

Refunds and Compensation Policy – Samar Office

At Samar Office, we are committed to providing excellent service and ensuring customer satisfaction. Our refunds and compensation policy is designed to address concerns promptly and fairly. Please review the following guidelines for refunds and compensation:

1. Refund Eligibility:

– Refunds are applicable under the following circumstances:

– Defective or damaged products received.

– Non-receipt of the ordered items.

– Incorrect items shipped.

2. Initiating a Refund:

– Customers must contact Samar Office’s customer support team within 7 days of receiving the order to initiate a refund request.

– Contact details can be found on our website, and the customer support team will guide you through the refund process.

3. Required Information:

– When initiating a refund, customers are required to provide the following information:

– Order number

– Details of the issue (defect, damage, non-receipt, or incorrect items)

4. Inspection and Approval:

– All refund requests are subject to inspection and approval by Samar Office.

– Products must be in their original condition, including packaging and any accompanying documentation.

5. Refund Process:

– Once a refund is approved, customers can choose to receive a refund to the original payment method.

– Refunds will be processed promptly, but the actual crediting time may vary depending on the payment method and financial institution.

6. Compensation for Damages:

– In cases of damaged or defective products, customers may be eligible for compensation.

– Compensation may include a replacement product or a credit towards future purchases, depending on the circumstances.

7. Non-Refundable Items:

– Certain items, such as personalized or customized products, may not be eligible for a refund unless there is a manufacturing defect.

8. Communication:

– Throughout the refund process, customers will be kept informed of the status of their request.

– Any updates or changes to the refund process will be communicated promptly.

9. Customer Support:

– For any concerns related to refunds or compensation, customers can contact our dedicated customer support team through the provided channels on our website.

10. Changes to Refunds and Compensation Policy:

– This policy is subject to change, and any updates will be reflected on our website.

Thank you for choosing Samar Office. We are committed to addressing any concerns promptly and fairly, ensuring a positive experience with our products and services.