Shipping Policy

Shipping Policy – Samar Office

At Samar Office, we value your business and strive to provide a reliable and efficient shipping experience for all our customers. Please review our shipping policy for a clear understanding of our processes:

1. Order Processing Time:

– All orders placed with Samar Office undergo processing within 2 to 7 business days. This processing time allows us to meticulously prepare your order before shipment or pickup.

2. Shipping Destinations:

– We offer nationwide shipping across South Africa, ensuring that our diverse range of office supplies and stationery reaches customers wherever they are located.

3. Standard Shipping Times:

– Standard delivery times range from 2 to 7 business days. However, actual delivery times may vary depending on the location and product availability.

4. Remote Areas and Special Cases:

– Certain remote areas within South Africa may be exclusively serviced by the South African Post Office. In such cases, delivery times may be extended beyond our standard estimates.

– For regions where private courier services have higher rates than initially calculated by our website, Samar Office reserves the right to amend the shipping quote after the initial quote. Any adjustments will be communicated promptly to customers.

5. Shipping Methods:

– Samar Office utilizes reputable courier services for shipping, ensuring the safe and timely delivery of your orders.

6. Pickup Option:

– Customers who prefer a more hands-on approach can opt to pick up their orders from our premises at Queenswood Quarter Shopping Complex in Pretoria.

7. Pre-Orders and Payment Confirmation:

– All collections, including pickups, are based on pre-orders. Orders are prepared once payments reflect in our bank accounts.

8. Shipping Quote Amendments:

– Samar Office retains the right to amend shipping quotes in specific scenarios, including exclusive service by the South African Post Office or higher rates from private courier services in certain regions. Any adjustments will be communicated to customers promptly.

9. Communication and Tracking:

– Throughout the shipping process, customers will receive timely communication and tracking information to keep them informed about the status of their orders.

10. Changes to Shipping Policy:

– This shipping policy is subject to updates. Any changes will be promptly communicated on our website.

Thank you for choosing Samar Office. We are committed to providing a seamless and reliable shipping experience as part of our dedication to customer satisfaction.