Return Policy

Return Policy – Samar Office

At Samar Office, we aim to provide a seamless and satisfactory shopping experience for our valued customers. Our return policy is designed to ensure fairness and transparency in the rare event that a return is necessary. Please review the following guidelines for returns:

1. Return Eligibility:

– Products eligible for return are those with manufacturing defects or damages during transit.

– Returns must be initiated within 3 days of receiving the order.

2. Process for Initiating a Return:

– To initiate a return, customers must contact Samar Office’s customer support team within the stipulated 3-day period.

– Contact details can be found on our website, and the customer support team will guide you through the return process.

3. Required Information:

– When initiating a return, customers are required to provide the following information:

– Order number

– Product details

– Nature of the issue (defect or damage)

4. Return Conditions:

– Products must be in their original condition, including packaging and any accompanying documentation.

– Returns are subject to inspection and approval by Samar Office.

5. Return Shipping:

– For returns due to manufacturing defects or damages during transit, Samar Office will cover the return shipping costs.

– Customers must use the approved shipping method provided by Samar Office when returning items.

6. Refund or Replacement:

– Upon approval of the return, customers can choose between a refund or a replacement for the affected product.

– Refunds will be processed within a reasonable timeframe and credited back to the original payment method.

7. Non-Returnable Items:

– Certain items, such as personalized or customized products, may not be eligible for return unless there is a manufacturing defect.

– All Perishables are non-returnable.

8. Communication:

– Throughout the return process, customers will be kept informed of the status of their return.

– Any updates or changes to the return process will be communicated promptly.

Note: This return policy is subject to change, and any updates will be reflected on our website.

Thank you for choosing Samar Office. We are committed to addressing any concerns you may have and ensuring a positive experience with our products and services.